Call the customer with a plan, not an apology.
Forwarders live on trust. Lima Xi surfaces disruption risk and alternate routing while there is still time to pick up the phone first — turning a would-be service failure into a demonstration of competence.
The customer finds out before you do
When a lane is disrupted, most operational teams learn about it the same way the customer does — after it is already affecting the shipment. By then the only option left is damage control, and the customer conversation becomes an apology instead of a plan.
Evaluate alternates before the lane closes
Lima Xi flags at-risk consignments with alternate routing and the cost and time delta attached, while there is still capacity to book.
- 01At-risk shipments flagged pre-event
- 02Alternate routing with cost and time delta
- 03SLA breach exposure quantified in advance
Proactive comms beat reactive apology
The forwarder who calls first, with an alternative already in hand, keeps the relationship. Lima Xi gives you the hours that make that call possible.
- 01Disruption risk before it is public knowledge
- 02Customer-ready routing options
- 03Evidence trail for commercial conversations
A three-week head start on Hormuz
When tension escalated in the Strait of Hormuz, Lima Xi's cascade model flagged corridor risk roughly three weeks ahead of market-wide impact — enough lead time to act before it became common knowledge.
Read the full case study →How does Lima Xi help freight forwarders specifically?
It surfaces alternate routing options and disruption risk before they reach the news, giving forwarders time to notify customers proactively and protect SLAs rather than reacting after a delay has occurred.
Can Lima Xi integrate with our existing TMS?
Lima Xi is designed as an intelligence layer that feeds alerts and recommendations into existing transport management and customer communication workflows. Integration scope is agreed during the design partner phase.
What does an avoided SLA breach actually look like?
In pharma and perishable freight a missed SLA can trigger a claim of $1M or more. Early warning allows a reroute or a proactive conversation, often avoiding the breach entirely.
Do we need to change how we book?
No. Lima Xi sits alongside your booking and routing process as an early-warning and decision-support layer.
Be the forwarder who calls first.
Shape the platform around your real routing decisions.